Social Media makes it very easy to watch your competitors every move. Who and how they talk to their customers, what issues are important to your competitors and how and with what plug-ins did they build their website. All of the information is available from various Social Media websites and plug-ins.
Typical Competitive Intelligence uses for various Social Media products:
Facebook: Competitor Surveillance/Monitoring, Events, Customers & Prospects, Lost Customers,
Twitter: Competitor Surveillance/Monitoring, Events, Customers & Prospects, Lost Customers, Current Customers
LinkedIn: Competitor Surveillance/Monitoring, Executive Surveillance, Customers & Prospects, Past Employees
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