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Office 365

About Outlook

Outlook logoOutlook is the evolution of several programs and web clients including Schedule+, Exchange Client, and Hotmail.com. The first perpetual-license version of Outlook was launched in 1997. Now, it is a central part of the Office program suite. It's primary function is as an email application, but it also includes a calendar, task manager, contact manager, note taking functions, and more. Outlook works well on it's own, but it is also partners with Microsoft Exchange Server and Microsoft SharePoint Server for multiple-user organizations for functionality such as shared mailboxes and calendars. There is also a mobile application and a web client version of the program.

FSU has a set of powerful cloud-based email, Web, and collaboration tools that can help you connect with classmates and friends, including:

  • Cloud-based email – with 50 GB of storage
  • Integrated calendars – share your calendar with other students and faculty
  • Anywhere access – access your account from the Web and mobile devices
  • Mac support – Mac users are able to use Outlook

Downloading Office 365

All active students enrolled in classes are eligible for free downloads of Office 365 ProPlus—including Word, Excel, PowerPoint, and more—on up to fifteen personally-owned devices: five computers, five tablets and five phones. 

For instructions on how to set up Office 365 email on your computer or mobile device click here.

Your myFSU account is your official student email at Florida State. Check it often to stay in the know with important university updates, events, class info and more. Bookmark your account sign-in pages for quick access:

Quick Guides

FSU employees, students, certain contractors and active courtesy appointees receive email accounts provided by ITS to be used for conducting official university business. To ensure successful delivery of university email, the designated @fsu.edu email address for employees and @my.fsu.edu address for students will be used for official university business communications and configured to be used in university applications and systems.

Sending emails

  • Don’t leave the subject line of your email blank. Keep it brief and meaningful.
  • Avoid using UPPER CASE, as it looks like you're SHOUTING.
  • Keep the body of the message focused and relevant to your subject.
  • Make clear in the email body
    • Who the email is being sent to
    • Who is being copied on the email
  • Once drafted, it's good practice to re-read your email before sending. This will assist with correcting any typos that may have been missed.

Manage your email

  • Delete emails or move them to folders as soon as you have read them. If you can't, mark them as important to return to later.
  • Report suspicious emails to abuse@fsu.edu if it was not delivered to your junk email folder and has malicious intent, such as phishing attempts or messages with suspicious attachments or links. Include a copy of the original email with email headers included or attached.
  • When you are on leave, set up an auto-reply message. The auto-reply message should indicate when you will return, and who can be contacted in your absence.
  • Replying to a spam message confirms that the account is active and encourages more. If your email has an auto-reply set up for leave, this may have a similar effect, so use it sparingly.

Security

  • Unless using encryption techniques, all email is insecure. Be cautious when sending out personal, confidential, or sensitive information by email.
  • FSU will never request your password or confidential information in email.

Legal Concerns

  • Remember that emails are covered by the Freedom of Information Act and Data Protection Act, and therefore they can and will be disclosed in response to requests for information made under these laws.
  • Think twice before you forward an email. It may contain information that is confidential or only for you.
  • Email should not be used for frivolous, abusive or defamatory purposes.

Message Limits

  • Recipient Rate Limit: 10,000
  • Recipient Limit Per Message: 500
  • Recipient Proxy Address Limit: 400
  • Message Rate Limit: 30

If you are experiencing any issues with your myFSU emails, please see if your issue is listed below. If you continue to experience any issues, please submit a support request or contact the ITS Service Desk at 850-644-HELP (4357) or help.fsu.edu.

  1. If your mailbox appears empty. Please make sure you're using https://outlook.com/my.fsu.edu to sign into myFSU.
  2. If emails you send appear to come from a @live.com email address "On Behalf Of" your @my.fsu.edu email address, please make sure you're using https://outlook.com/my.fsu.edu to sign into myFSU.
  3. If you encounter an error that says "Sorry, but we're having trouble signing you in. Please try again in a few minutes. If this doesn't work, you might want to contact your admin and report the following error: 80048163" then please close your browser and reopen it. Navigate to https://outlook.com/my.fsu.edu and make sure that you sign in using your FULL myFSU email address (FSUID@my.fsu.edu).
  4. If you experience any email connection issues on a client or device, you may need to update your configuration settings. Please review our Client/Mobile Device Setup page.

For more information on phishing warning signs and examples, check out FSU ITS on:

Tips to Avoid Phishing Scams

  • Think before clicking email and website links and never click a link that looks suspicious.
  • Before clicking, hover over or long tap a link to display the true URL and see if it is linking to a reputable website.
  • Instead of clicking, type website addresses in your browser to access sites directly.
  • Be skeptical of messages that require immediate action or threaten that you will lose something.
  • Do not open attachments you aren't expecting especially ZIP files and NEVER run .exe files.
  • Avoid providing personal information over the phone, especially from an unsolicited call.
  • Never send credit card or other sensitive information via email.
  • Use common sense. If it looks like spam, then it probably is spam.

Reporting Phishing Attempts

If you have been targeted by a phishing attack at FSU:

Multi-step verification is a method of confirming a user's claimed identity by utilizing a combination of two different components. These components may be something that the user knows, something that the user possesses or something that is inseparable from the user. A good example from everyday life is the withdrawing of money from a cash machine. Only the correct combination of a bank card (something that the user possesses) and a PIN (personal identification number, something that the user knows) allows the transaction to be carried out. 

Click to learn more about multi-step verification at Florida State University

Protecting Your Digital Life

Ransomware is a type of malware that prevents or limits users from accessing their system, either by locking the system's screen or by locking the users' files unless a ransom is paid. More modern ransomware families, collectively categorized as crypto-ransomware, encrypt certain file types on infected systems and forces users to pay the ransom through certain online payment methods to get a decrypt key.

How does it work?

The evolution of ransomware

Ransomware Checklist

Ransomware Rescue Hostage Booklet

Tutorials

  • Microsoft Trainings 
    This collection of videos and articles covers a wide array of topics and trainings on Outlook tools and features. 
  • LinkedIn Learning 
    Search through hundreds of videos from beginner to expert level. These extensive courses and tutorials can be accessed for free through your FSU account under Resources
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