ASD's Scholar Support Desk Handbook

Opening 

• Unlock Wooden cabinets with study room keys, filing cabinets 1, 2, and 3, laptop cabinets and Tech Cabinets 1, 2, 3, and 4 as well as the tall, gray tech cabinet 5 and the brown Leisure Library cabinet.
• Move Laptop Sign to change rotation for which Macbooks are out of circulation  
• Log into computers User: lib-infodesk / Password: Patrons30* 
  • Open "Firefox for Service Desk" found on the desktop.  Be sure the following tabs are open and log in: 
    • Alma
    • LibApps (LibCal, LibInsight and LibEquipment)
      • LibApps now uses FSU logins and Duo. After logging into the first and approving the Duo notification, you can refresh the other pages to ensure they are logged in.
    • ILL 
    • Desk Handbook “Who To Contact” 
    • Strozier Newsletter 
  • Log in to Microsoft Teams (the app should open automatically)
• Take out curbside sign (Unless it is actively raining or about to downpour) 
• Organize the physical desk space 
  • Throw away Trash
  • Stack together reference papers (Call Numbers, military timetable, etc.)
  • Put any scrap paper in top drawer
  • Ensure staplers are in front of computers
  • Wipe down desk- it gets dusty!
  • Make sure there are enough pencils, paper clips, and fine slips etc., on the desk.
• Check the hold shelf for expired holds using the Expired Hold Shelf Workflow
  • While there organize the shelf by making sure no books are leaning sideways and moving bookends where needed. Do the same for the Course Reserves shelf. 

Closing

Closing Announcements

• Security should have announcements reminding patrons that our desk will close at midnight. One at 11:30pm and one at 11:50pm. If those do not go off, people will rush the desk right at closing, so it serves to remind them if that is the case. 

Curbside

• Double check that the curbside phone is already charging in the office suite.

• Double check that the curbside sign has already been brought in and put away between the laptop cabinets and the Course Reserves. 

Drawer Organization and Lockup

• Have the staff begin organizing the cabinets about 11:45 to ensure it can get done in time while still assisting patrons. 
• Grab the keys from the office suite.

• Go through the laptop cabinets to ensure they are all returned, and begin locking up the ones that are full. 
• As midnight approaches, check the lesser-used cabinets to ensure they are organized and lock them up. Below are examples of how the organized drawers should look.
• Finally, at midnight, dismiss the staff and check/lock up the last of the cabinets. 
• Put up the closed sign and sign out of the computers. 
• Return the keys to the key box in the suite. 

Organization Reference Photos

These photos are references for how all areas of the desk should look at opening and closing. 

Top Cabinet Drawers:
Rulers for checkout and pens/ pencils Scissors for checkout Assorted office supplies/ scratch paper

Circ 2 Middle Cabinet Drawer
Mini-USB cables (for the calculators) iPhone lightning cables Scientific/4-Function Calculator

Circ 3 Middle Cabinet Drawer
Box of MicroUSB cables Box of USB-C cables Graphing/ Scientific/ 4-Function calculators

Bottom Cabinet Drawers
Dry Erase Markers Highlighters

Wooden Cabinet, Top Drawer
Veteran and Lactation Rooms ASD OPS Reserved Study Room Graduate and Faculty 2-Week Study Rooms Universal Accessibility Study Rooms Audio Editing Room 4-Hour Study Rooms Instruction Room and 0027A Conference Room Swipe Access Graduate and Faculty 2-Hour Group Rooms

Wooden Cabinet, Bottom Drawer
Mac Chargers PC Chargers Financial and Graphing Calculators