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Electronic Resources Troubleshooting

Alerts

The following are some issues that either our team are working to fix, or are waiting on being resolved by a vendor. Please visit this page regularly when confronting problems to see if we are working to fix it currently.


ALERTS LIST:

eBook Central 'Read Online' Function

ProQuest is reporting some problems with Ebook Central's "Read Online" function. They are working to fix it.

"UserNumber Not Valid" Error

Patrons opening EDS (OneSearch) e-book records in a new tab via the right click menu who then attempt to access the full text through that new tab are occasionally encountering an error box with the message "UserNumber Not Valid." This is a problem on EBSCO's end, and they are working to resolve it. For now, tell patrons that encounter this error to clear their cache and cookies, redo their search in a new browser window, and not use the right click menu to open items in new tabs or windows.

"An error has occurred while processing your request - Application error" message

Some resource links may produce the error message above. This is a linking error; please contact us directly if you see this message. To find your resource, you may try to search for the journal in Publication Finder. Go to the journal's host website and browse issues to find the article you were looking for.

Server overload + high internet traffic

Due to high internet traffic, you may see server overload errors. Exit from the webpage and try again later.

 

Last updated: 04/20/2020

 

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