MAN 4605 - Cross-Cultural Management

Readers of this one-volume reference will gain useful knowledge of what travelers should and shouldn't do when in countries outside of the United States. After a general introduction, approximately 100 alphabetically arranged entries cover topics such as greeting and meeting, appearance and dress, table manners, body language, social situations and hospitality, verbal communications, business etiquette, religious etiquette, gift-giving, and even "netiquette" regarding social media. Sidebars and images throughout make the text more accessible and engaging, and additional readings at the end of each entry as well as the bibliography offer opportunities for further research on the subject. The content also directly supports the National Geography Standards and the AP Human Geography curriculum for high school students as they learn about the cultural differences and characteristics of people in major ethnic groups across the globe.

The breakneck speed at which business is going global requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication and can avoid simple misunderstandings that jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication.

Diplomatic Protocol explores the etiquette of diplomacy, without which all efforts to negotiate would flounder. In a world of instant communications, and the growing informality and influence of social media, the rules of diplomatic exchange have never been more important. They are not there to restrict but to enable. This book provides examples both modern and old, from taking up a post for the first time to departing a mission, where diplomatic protocol has been successful and where diplomacy has failed. Without a clear understanding of the practicalities of diplomatic protocol no aspiring ambassador can hope to succeed. With the benefit of first-hand international experience working with the diplomatic, political, military and business communities, the author offers a unique perspective on the challenges facing a troubled world and as a university lecturer, public and external examiner in diplomatic studies, she brings a current interpretation of a subject which is increasingly recognised as being essential in international affairs. From NATO HQ in Brussels and the Quai d¿Orsay in Paris, from the United Nations to many of the royal palaces of the world, Rosalie Rivett is able to reflect from a privileged position on the past, present and future direction of diplomacy. Diplomatic protocol may be well-established but its interpretation and correct application in a rapidly-changing and complex political environment could not be more relevant.

The Marvelous Millennial's Manual to Modern Manners is the concise, approachable and relevant go-to manners and civility manual that makes all professional millennials' lives more productive and pleasant. Most Americans think society is becoming more and more rude. Everyone blames the young generation, but that trend has been the case since the beginning of time. Actually, millennials have many positive attributes to offer--empathy, open-mindedness, and optimism. However, they don't have a solid foundation in manners. The Marvelous Millennial's Manual to Modern Manners gives millennials the tools they need for professional and personal success with its concise and relevant sections on personal branding, business etiquette, and dining skills. All these important life skills are like any other skill: they must be learned. This is the manners manual for them.

Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include 'polite' behaviours, 'impolite' behaviours and behaviours that arguably fall somewhere between - or outside - such concepts. The twelve chapters making up this edited collection explore these behaviours in a range of communication contexts representative of business, medical, legal and security settings. Between them, the contributions will help readers to theorize about - and in some cases operationalize (im)politeness and related behaviours for - these real-world settings. The authors take a broad, yet theoretically underpinned, definition of politeness and use it to help explain, analyse and inform professional interactions. They demonstrate the importance of understanding how interactions are negotiated and managed in professional settings. The edited collection has something to offer, therefore, to academics, professionals and practitioners alike.