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Electronic Resources Troubleshooting

Advanced Troubleshooting

  1. Experiencing a “Page Cannot be Found” Error?
    • This could be due to your computer’s firewall settings. Information for how to change firewall settings can be found using the following links for...
  2. Proxy Error
    • How to use it: Copy the FSU proxy in front of the URL of the webpage you are trying to access if it is not already there. When you are off-campus, the proxy will authenticate you as a user from FSU.
      • FSU proxy:
    • How do I know if I'm experiencing a proxy error? Since our proxy server is used to authenticate a user, you most likely won't be able to access content that FSU provides. The content is locked from view or download. This most often happens while using off campus Wi-Fi.
  3. Pop-up blockers
    • Pop-up blockers may prevent or interfere with a login screen. Turn off your pop-up blocker and try accessing your resource or account again. A small message or pop-up blocker icon will sometimes appear at the top of your browser, informing you it is blocking a message.
  4. Enabling Java and Javascript
    • There are many applications that will only work if Java is installed and enabled. The newest version is located at
    • For information on enabling JavaScript in your browser visit Java's site for help.
  5. Installing Adobe Acrobat Reader
    • To view and download some online resources the application Adobe Acrobat Reader is required. It is a free and trusted application software. Visit the Adobe Acrobat Reader website to download and use.
    • Note that some e-books are not compatible with Adobe Acrobat Reader. If you are experiencing issues with this application, instead use Adobe Digital Editions to view e-books. Visit the Adobe Digital Editions website to download.
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