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Advanced Troubleshooting
- Experiencing a “Page Cannot be Found” Error?
- This could be due to your computer’s firewall settings. Information for how to change firewall settings can be found using the following links for...
- Proxy Error
- How to use it: Copy the FSU proxy in front of the URL of the webpage you are trying to access if it is not already there. When you are off-campus, the proxy will authenticate you as a user from FSU.
- FSU proxy: https://proxy.lib.fsu.edu/login?url=
- How do I know if I'm experiencing a proxy error? Since our proxy server is used to authenticate a user, you most likely won't be able to access content that FSU provides. The content is locked from view or download. This most often happens while using off campus Wi-Fi.
- Pop-up blockers
- Pop-up blockers may prevent or interfere with a login screen. Turn off your pop-up blocker and try accessing your resource or account again. A small message or pop-up blocker icon will sometimes appear at the top of your browser, informing you it is blocking a message.
- Enabling Java and Javascript
- There are many applications that will only work if Java is installed and enabled. The newest version is located at Java.com.
- For information on enabling JavaScript in your browser visit Java's site for help.
- Installing Adobe Acrobat Reader
- To view and download some online resources the application Adobe Acrobat Reader is required. It is a free and trusted application software. Visit the Adobe Acrobat Reader website to download and use.
- Note that some e-books are not compatible with Adobe Acrobat Reader. If you are experiencing issues with this application, instead use Adobe Digital Editions to view e-books. Visit the Adobe Digital Editions website to download.
