Morning, afternoon, and evening peer leaders assist their supervisor in the hiring of OPS employees
- Assist in the interview of potential new OPS hires
- Offer feedback on whether the candidate should be hired or not hired
Peer leaders train and assist in the onboarding of new OPS employees
- Go over the checklist and the general day to day material
- Make sure to cover customer service expectations, dress code, time reporting
- Give feedback on our training procedures. Keeping them up to date and efficient.
Peer leaders are invited to all circulation staff meetings but only required to attend one meeting per semester
- Offer input on current issues impacting the circulation desk
- Help staff know of any OPS concerns
- Opportunity to experience and understand how staff level meetings operate
Qualifications
- One semester desk experience.
- No disciplinary write ups in the last six months.
- Committing to minimum work schedule of 12 hours/week.
Attributes
- Exemplary Customer Service skills
- Sociable
- Problem solving skills
- Approachable
- Friendly
- Leadership ability
- Shows initiative
