ASD's Scholar Support Desk Handbook

Basics for Checkout

We offer to hold materials for scholars to pick up as an alternative to having them browse the stacks and pick books out themselves. Scholars will retrieve these materials from our Circulation Desk either in person or through Curbside Delivery.

In-Person & Curbside Pickup

To request materials, the scholar should use our OneSearch service. Once they've found the desired materials, under the Get It section, there should be an option to request it for pickup and a list detailing its location.  They have to be logged in to see this, so they must be an active FSU student, staff, or faculty member to use this service.

Common problems with this process

• The scholar is not signed in while using the OneSearch service, and the request option is not shown.
  • Have them sign in. There should be a prompt to do so on the material's page above location.
• Only graduate students, Teaching Assistants, and faculty/staff can have materials delivered via LEDS.
  • The materials can still be requested, the scholar must go to the building at which they are available.
• The scholar checks the material's status instead of waiting for an email and arrives to pick up the materials early
  • If the scholar's materials are not on the shelf, ask when they received their email detailing that it was ready for pickup.
  • Ask a supervisor if the scholar’s account says “On Hold Shelf” but we see in Alma “Hold Shelf Processing.”

For more information regarding the different types of requests, or for more information on how to handle Curbside Pickup, check the Holds, ILL, And UBorrow tab.

Streaming media Requests

For Instructors asking about having media be made available to stream for their classes, direct them to the Course Reserves link on the Library’s website. If they’re signed in, there should be a link to the Streaming Media Request page lower down on the page, under the eReserves section. e. An alternative way to get there is to click on the Course Reserves for Instructors Form link, and within that request click on the Streaming Media Reserve Request link.

Be sure to ask if the instructor has checked the Swank and Kanopy streaming databases. If the material is already offered there, we cannot host it ourselves.

Accessing Streaming Media

Any streaming media that has been requested for a class should be available on that classes’ Canvas. If the scholar is having trouble accessing the media, have them reach out to their instructor.  If an instructor is having issues, have them contact Bremen Hill.

Who has access to the Library Express Delivery Service?

LEDS is designed to be used by FSU instructors (both faculty and TAs) as well as graduate students, to have materials delivered to a valid FSU departmental location/office. Anything available from  any FSU location, via ILL delivery, or through UBorrow is available to be delivered directly to an FSU office by LEDS.

Placing a request

Eligible Scholars must Register an Account with LEDS beforehand. Once done, simply select LEDS Delivery when requesting materials via the Library’s OneSearch function. As long as the scholar is signed in correctly, the delivery should go to their selected office drop off.

Troubleshooting

Many scholars asking about this service are looking for confirmation that it's been delivered. If Alma or Illiad list the book as "Checked out to Customer", then it has been delivered. For other inquiries about registration or use, an in depth guide on how to use the service is located on the LEDS Page along with an in depth FAQ. This page can be found under a list of All Services from the Library’s home page. Any questions can also be directed to Jerod Hutchison at jhutchison@fsu.edu or (850) 644-9603.

Handling Lost Items

If a scholar says they have a lost item to return that is not a book, take it without returning it and get a supervisor.  

If a scholar says they have a lost book to return, don’t take the book and ask them to email lib-recalls about their lost book. If they've already been in contact with Collections Access, send a message in the Ask a Supervisors Chat.

If a scholar says nothing and returns an item that then says it is lost, choose “cancel” to cancel the return. Let a Supervisor know in the chat that you have a lost item. They will return the item and mark it down to send the info to fines management.

Answering Fines Questions

We should be referring scholars to the Contact Library Fines Management form on the 'All Forms' page. This covers both fines questions as well as what was once the Claimed Returned form. While we may have access to view the fines on Alma, we do not know if they are up to date or accurate, and so we refer any scholar to Fines Management.

General Materials Fines

Media Equipment Loans and Fees

Books and Physical Titles

FAMU (or other State of Florida University) book checkout periods:

• Students - 3 weeks
• Staff - 6 weeks
• Faculty - 16 weeks

TCC (or other Florida Community College) book checkout periods:

• Students - 3 weeks
• Faculty & Staff - 6 weeks

Technology for Checkout

While FAMU & TCC students do have check out privileges for items other than books, they are limited to the following tech:

• Dell Laptops - In Library Use 4 Hours
• Dell Chargers - In Library Use 4 Hours
• Headphones - In Library Use 4 Hours
• Basic Calculators – In Library Use 4 Hours
• TI-36X Scientific Calculators - 4 Hour Loan
• White Board Markers – In Library Use 4 Hours
• Tripp-Lite Surge Protectors - In Library Use 4 Hours