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ASD Tech Desk Handbook

Opening Procedures

  • If locked, unlock each of the tech cabinets
    • The tech cabinet keys are located in the lock box on the blue, central pillar in office suite 112 and are labeled Tech1 - Tech4
  • Turn on the tech desk computer
    • Password: Patrons30*
  • Open the desktop app "Firefox for Service Desk" and sign into Alma using your FSUID and password
  • Open Microsoft Teams and sign in using your employee credentials

Care Clock Kiosk

  • Open the Word Doc on the desktop titled "CARE Strozier Study Hours Kiosk"
  • Ctrl + click on the URL in the Word Doc to open up the login page
    • If the program doesn't automatically login, right-click on the "Username" box and select "Use Saved Login", then "care strozier kiosk"
  • Select "Start Kiosk"
  • Scroll down and select "CARE Strozier Library Study Time"
  • Select "CARE Study Hall"
  • If not already, resize the tab to fill the screen

Troubleshooting Internet Issues

  • If the internet drops, the wireless dongle may be overheating
  • Unplug the wireless dongle that is on the back of the computer, give it a minute to cool down, and plug it back in

Closing Procedures

  • Lock each of the tech desk cabinets
    • The tech cabinet keys are located in the lock box on the blue, central pillar in office suite 112 and are labeled Tech1 - Tech4
  • Sign out of the tech desk computer to prevent the system holding onto any of your personal information, logins, etc.
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