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ASD Tech Desk Handbook

How to Print at FSU Libraries

  • You must have FSUCash on your FSUCard; printing costs 10¢ per black and white, single-sided page and 25¢ per color, single-sided page
    • Double-sided is the default option; you save 1¢ by printing double-sided, but are still charged for both sides of the page (19¢ per black and white, double-sided sheet and 49¢ per color, double-sided sheet)
  • Log into a computer (desktop virtual machine, rental laptop, personal laptop if you have the drivers installed) and pull up your document
  • In the print menu, send your document to "FSU My Print B&W" or "FSU MyPrint Color". If you send you document to the color printer, it will charge 25¢, even if it is black and white
  • In the "Print Job Details" box, input your FSU username (Canvas ID)
  • At this point, walk to the nearest printer
  • Log into the printing kiosk using your FSU username and password
  • When prompted, swipe your FSU card with the black, magnetic strip facing the green light
  • Click on the desired print job and press "Print"

Troubleshooting the Printers

  • Scholars will have to log into their MyFSU portal
    • This means anyone who is not affiliated with FSU will not be able to print
  • Under the "My Finances" section of the portal, they should choose the "FSUCard" tab and then select "FSUCARD EACCOUNTS"
  • They will need to login using their FSU credentials
  • Step away at this point an have them follow the prompts as it will take them through their bank account
  • Search: FSU Printing
  • Scroll to the bottom of the page to "Print Drivers"
  • Click to download respective files for Windows or Mac
  • Windows:
    • Open the file once it downloads
    • Follow the prompts to install the driver
  • Mac:
    • Click on the file once it downloads; doing this will move the file to the desktop
    • Open the file on the desktop labeled "Popup"
    • Choose "Popup.pkg"
    • Follow the prompts to install the driver
  • Printer tray keys are located in the first drawer of the unmarked cabinet between the circulation and reference areas of the desk
  • Reams of printer paper are located on the bottom shelf of the course reserves bookcase
  • Unlock empty trays with respective keys (the flat head key is for the black and white printers, the circular key is for the color printers)
  • Fill until just over half full with paper
  • Lock each tray when you are done
  • Ensure the black, magnetic strip on their card is facing the green light on the card reader
  • Ensure all of the paper trays are pushed in completely
  • Color print jobs won't show up in the queue if a color printer is not connected to the station. The only color printers are the two in the center of the first floor; the printer by the back wall on the first floor, and the printers in the basement and on the second floor are black and white. If the print job doesn't appear in the queue even when the scholar sends the print job correctly, have them try one of the printers in the center of the first floor.
  • Have the patron use one of the desktop pc's
  • Have them open the file in Adobe Acrobat and then send the print job to the printer
    • Adobe PDF's work best when sent through Adobe Acrobat; this is not always necessary but will usually fix the problem if there is one
  • This occurs when a print job is sent as something other than 8.5x11 (normal printer paper size)
  • The library's printers only print 8.5x11, and any attempt to print a different sized document will result in this error message
  • The job will need to be reset by a staff member and the scholar will have to send the print job again, making sure to send it as 8.5x11
  • To reset the print job, press the "Job Reset" button on the printer, and then the "All Jobs" button when it appears on the little screen
  • If the scholar is charged for the print job, offer to help guide them through the Print Refund Form
  • This occurs when the office of business services' servers are down
  • Most likely the error will be on all printers both at Strozier and at Dirac
  • Inform a supervisor who will put in a ticket with business services
  • The LED screen on the printer will indicate where the jam is located and steps to follow to remove the jam
  • If the steps on the screen do not fix the problem, open the back of the printer and look for a jam there
  • Scholars will be charged for the failed print job, offer to guide them through the Print Refund Form

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