You must have FSUCash on your FSUCard; printing costs 10¢ per black and white, single-sided page and 25¢ per color, single-sided page
Double-sided is the default option; you save 1¢ by printing double-sided, but are still charged for both sides of the page (19¢ per black and white, double-sided sheet and 49¢ per color, double-sided sheet)
Log into a computer (desktop virtual machine, rental laptop, personal laptop if you have the drivers installed) and pull up your document
In the print menu, send your document to "FSU My Print B&W" or "FSU MyPrint Color". If you send you document to the color printer, it will charge 25¢, even if it is black and white
In the "Print Job Details" box, input your FSU username (Canvas ID)
At this point, walk to the nearest printer
Log into the printing kiosk using your FSU username and password
When prompted, swipe your FSU card with the black, magnetic strip facing the green light
Scroll to the bottom of the page to "Print Drivers"
Click to download respective files for Windows or Mac
Windows:
Open the file once it downloads
Follow the prompts to install the driver
Mac:
Click on the file once it downloads; doing this will move the file to the desktop
Open the file on the desktop labeled "Popup"
Choose "Popup.pkg"
Follow the prompts to install the driver
Printer tray keys are located in the first drawer of the unmarked cabinet between the circulation and reference areas of the desk
Reams of printer paper are located on the bottom shelf of the course reserves bookcase
Unlock empty trays with respective keys (the flat head key is for the black and white printers, the circular key is for the color printers)
Fill until just over half full with paper
Lock each tray when you are done
Ensure the black, magnetic strip on their card is facing the green light on the card reader
Ensure all of the paper trays are pushed in completely
Color print jobs won't show up in the queue if a color printer is not connected to the station. The only color printers are the two in the center of the first floor; the printer by the back wall on the first floor, and the printers in the basement and on the second floor are black and white. If the print job doesn't appear in the queue even when the scholar sends the print job correctly, have them try one of the printers in the center of the first floor.
Have the patron use one of the desktop pc's
Have them open the file in Adobe Acrobat and then send the print job to the printer
Adobe PDF's work best when sent through Adobe Acrobat; this is not always necessary but will usually fix the problem if there is one
This occurs when a print job is sent as something other than 8.5x11 (normal printer paper size)
The library's printers only print 8.5x11, and any attempt to print a different sized document will result in this error message
The job will need to be reset by a staff member and the scholar will have to send the print job again, making sure to send it as 8.5x11
To reset the print job, press the "Job Reset" button on the printer, and then the "All Jobs" button when it appears on the little screen
If the scholar is charged for the print job, offer to help guide them through the Print Refund Form
This occurs when the OBS servers are down
Most likely the error will be on all printers both at Strozier and at Dirac
Put in a ticket with OBS
The LED screen on the printer will indicate where the jam is located and steps to follow to remove the jam
If the steps on the screen do not fix the problem, open the back of the printer and look for a jam there
If the scholar was charged for the failed print job, offer to guide them through the Print Refund Form
